What it’s actually like to work with us

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• PLEASE READ THE CONTRACT BEFORE SIGNING WITH ZINTEX—ESPECIALLY PAGES 7 AND 13. We came very close to signing a $13,750 tub-to-shower agreement with ZINTEX, and I want other consumers to know what we discovered. During our in-home consultation, we were sold on what we understood to be a comprehensive, start-to-finish project. We specifically discussed a 2-inch drain conversion, P-trap/drain work, PEX-A supply plumbing, and what would happen if mold, mildew, rot or related deterioration was found after demolition. These discussions were a significant reason we were willing to pay considerably more for ZINTEX than another option. Thankfully, I read all 23 pages before signing. PAGE 7—SCOPE EXCLUSIONS/WORK NOT INCLUDED: Unless expressly included, the agreement excludes items including structural repairs, mold remediation, hidden plumbing, subfloor/wall repairs and plumbing beyond direct fixture connection. It also excludes responsibility for existing defects, deterioration and concealed conditions. PAGE 13—VERBAL AGREEMENTS: This is especially important. It says all work must be written into the contract regardless of whether you and the consultant discussed it during the sales process. Work not included requires a change order and additional payment—“no exceptions.” Read those two pages together: Page 7 excludes certain work unless expressly included. Page 13 tells you that what was discussed with the salesperson does not protect you if it isn’t written into the agreement. We asked ZINTEX to put into writing the scope we understood had already been represented to us. We were NOT asking for additional work, another discount or a lower price. We were prepared to pay $13,750—we simply wanted the contract to match what we understood we were purchasing. Our consultant escalated our request to upper management. We were then told their agreements are standardized across 14 states and management determined “ZINTEX may not be the right company for your project.” They suggested we use another company. We will. This is particularly concerning while ZINTEX is advertising promotions such as “50% OFF Installation.” Advertising and a sales presentation may get you interested, but the written contract is what ultimately protects you. Price is not why ZINTEX lost our business. The discrepancy between what we understood was being sold to us, what the contract actually said, and the company’s unwillingness to put those representations in writing is why. My advice: Read Page 7. Read Page 13. Compare them with what your salesperson tells you. If something they say matters to your decision, get it in writing BEFORE you sign or pay. We almost signed believing we had protections the written agreement did not provide. I hope our experience helps another consumer know what to look for.

  Tub-to-Shower Conversions

• My sales representative Lily, was very informative. She was very healthful and she answered all our questions and concerns. We are excited for our new bathroom upgrade. Thank you, Zintex!

  Walk-In Showers

• Hector and Sergio installed our shower, they did a great job! On time, professional and overall great people to work with.

  Walk-In Showers

• We are very pleased with the work J. D. did“””on our recent walk-in shower installation!!

  Walk-In Showers

• I thought the price was a little high. I was told on the initial appointment that plumbing would have to be done and there was no plumbing done. They used the original plumbing from my shower tub. It took one day which was good but the shower wall still gives a little like my built-in one did. I’m glad I got the shower, but if I do it again, I will shop around for a better price

  Walk-In Showers

• Emily.n Was my contact person? She kept me updated on all information that I needed to know. She kept me informed about my lifetime wanting. Marty was my installer?He was on time, he was professional and he he did a great job outstanding!!

  Walk-In Showers

• They did a fabulous job. Priscilla was wonderful to work with and kept us informed the whole process.

  Walk-In Showers

• Byron is a great salesman didn't push us in to making a decision that we was not comfortable with. Tim did a great job on the demo and the installment

  Walk-In Showers

• We had a shower/tub combo, so outdated, hated the tub. Zintex installed a walk-in shower with storage, a seat and a grab bar. Beautiful, we love it and was done in 2 days!. Matt was great explained everything they were doing and when they would be done. Chelsea was very helpful, checking in with us on times and days that would arrive and to see if we need anything, sent me all the paperwork on warranty and what to use to clean it with.

  Walk-In Showers

• Great new shower and spa surround install by Ryan. He checked with us several times to be sure it was just what and where we wanted things. Wonderful clean up. He even broomed out the garage. Kate kept us informed through the entire process. All the way to after the job was done. Quality work and people.

  Walk-In Showers

• The installer Rigo did an excellent job on the installation of my shower. He kept me informed on what he was doing and the placement of the fixtures. He was friendly and hardworking. The other two gentleman I was in contact with, Scott & Adrian addressed my questions and I feel like they stand by their product 100%. My shower is beautiful and I am very pleased.

  Walk-In Showers

• Joe Green was very professional and very detailed in his presentation of what to expect from Zintex Remodeling Group! Would highly recommend him!

  Walk-In Showers

• Extremely happy with my experience. Rachel kept me in the loop with phone calls and email. Told me what to expect in the installation, what I needed todo to get ready & who was coming to my home. Matt installed my shower, very personable & knowledgeable also kept me informed as to how the insulation was progressing. Very conscious of dust covering everything upper to prevent dust & left the area clean when he finished. Explained how it worked & about my guarantee. I am enjoying my new walk in shower. Thanks

  Walk-In Showers

• Marvin did a great job

  Walk-In Showers

• ***** and **** were the installers and did a stellar job. Professional, cleaned everything up, and very informative. Workmanship was great

  Walk-In Showers

• The entire tub-to-shower conversion was handled very professionally by Rebecca, Brien and the rest of the team, and the finished shower looks great. Everything turned out just as we had hoped, and we would definitely recommend Zintex to others.

  Tub-to-Shower Conversions

• The bathroom looks so much better. It only took 3 days and they cleaned up real well. Very polite. Priscilla was very helpful. And Jarrod was very polite and a hard worker.

  Walk-In Showers

• Installer Rigo Rosas did a fantastic job.

  Walk-In Showers

• We used Zintex Remodeling for converting our shower/tub to a walk in shower and could not be happier. The service was exceptional and the installer was incredibly meticulous and professional. Kudos to Brooke, Priscilla and Charles for providing an excellent experience!

  Walk-In Showers

• We have been very happy with Zintex, they did a great installation job two years ago! We had a small area on the outside of the shower connecting to the floor that was pulling away, and we called and talked to Emily, she handled it quickly and sent a repair man, and we have it fixed! Thank you, Fred & Thelma Thompson

  Walk-In Showers