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Common Complaints About Walk-In Tubs (And How to Address Them)

January 14th, 2026

5 min read

By Molly Ryan

Like the majority of seniors, you’d prefer to age in place, rather than relocate to a retirement or assisted living community. The CDC has reported that roughly 80% of slip and fall accidents amongst seniors occur in the bathroom, so this seems like the best place to start as you make your home safer and more accessible. You know some homeowners who swear by their walk in tubs, but you also know others who wish they’d gone with an alternative like a walk in shower. Why is that the case?

At ZINTEX Remodeling Group, we’ve installed countless walk in tubs and even more walk in showers. We understand the circumstances that can make one more appealing than the other, as well as the complaints people have about walk in tubs in general. Read on as we discuss those complaints and what you can do to prevent or address them.

Table of Contents

  1.  Slow Fill or Drain Times
  2.  Safety and Comfort Concerns
  3.  Complex Maintenance
  4.  Door Leakage
  5.  Mobility Aid Limitations
  6.  High Walk-In Tub Costs

Slow Fill or Drain Times

One of the biggest differences you’ll need to adjust to after installing a walk in tub is the unique fill and drain process. Because you enter and exit through a sealed door, you’ll need to remain seated in the tub while it fills and drains, as opposed to stepping in and out as needed or desired. Admittedly, this can be a boring (and chilly) process, and there’s no way to work around it completely. 

Photo of a woman relaxing in a walk in tub with hydrotherapy features

Fortunately, sheer will and patience aren’t the only things that can make this experience more tolerable. Talk to your design team about high-flow faucets and fast-drain technology, which can cut the fill and drain times to around four-six minutes each. If you struggle with body temperature regulation (or just really hate being cold), you can also inquire about a heated seat to stay a little more comfortable while you wait for the tub to drain.

Safety and Comfort Concerns

In the past, one of the biggest complaints about walk in tubs was the lack of clear temperature control. Because you’re required to sit in the tub while it fills, it was easy to settle on a water temperature that was too hot, but that your body adjusted to as it became slowly immersed. Even if you love a long soak in hot water, exceeding a safe temperature limit can result in health concerns ranging from mild dizziness to scalding.

If you won’t have anyone to help you monitor your bath’s water temperature at home, ask your design team about smart thermostats and anti-scald devices. The former makes it easy to set and maintain a temperature while you fill your tub. The latter limits how hot your tub’s water can be. Many modern walk in tub models come equipped with this technology already, but it isn’t currently universal and is considered a premium upgrade by some brands.

Complex Maintenance

A walk in tub is more complex than a traditional tub. Door seals, hydrotherapy tub jets, and heating elements aren’t as simple to clean as the smooth wall of a standard tub. Without a regular cleaning routine, you may start to notice unwanted things like soap scum build-up or mold growth.

A quick rinse with warm water after each use (made much easier by a handheld shower wand) can significantly reduce the amount of elbow grease you’ll need to use during more thorough cleans. This is because rinsing away any oils or soap residue can help to prevent soap scum and mold growth. 

To deep clean a walk in tub, fill the tub so that the highest jet is submerged. Add a mold-killing cleaning agent like non-splash bleach and dish soap to the water and run the hydrotherapy system for 15-20 minutes. Drain the tub, refill it, run the hydrotherapy system for another 10-15 minutes, and drain. After this process is complete, wipe down the seal of the door with a clean cloth.

Concept photo of a hand reaching through water to adjust a bathtub jet

Door Leakage

Perhaps the biggest walk in tub complaint of all time has to do with the door’s waterproof seal. More specifically, the issue is that in some cases, the waterproof seal doesn’t seem to be so waterproof after all. Sometimes, this issue has presented itself right away. In other cases, it seems that the seal starts to warp or degrade over time. Either way, it can render your tub practically unusable, causing water damage and increasing the slip and fall risk that it was meant to eliminate.

Door leakage can typically be prevented by investing in experienced workmanship and quality products. This is also one of the reasons why you should always make sure your new walk in tub comes with both labor and product warranties. That way, you can get repairs at no cost if your new tub has a defect that causes leaking.

Mobility Aid Limitations

Walk in tubs are touted as the most accessible tubs for seniors because they eliminate the need to step over a standard tub ledge, which can be as high as 18”. Depending on your mobility needs, they may not actually be the most accessible bathing option overall. For example, the narrow entryway may not accommodate a standard wheelchair. Additionally, transferring from a wheelchair to the tub’s seat may not be easy without assistance, even when built-in grab bars. 

Depending on your specific needs and the mobility aids you use, you may find that a curbless walk in shower is the better choice. With the right dimensions and configurations, a curbless shower can make bathing with a wheelchair safe, simple, and comfortable.

Photo of a woman sitting on the bench seat in her low threshold senior safety walk in shower

High Walk-In Tub Costs

Due to their unique features and installation requirements, walk in tubs do tend to cost more than your standard tub. Generally, you’re looking at a bill of $20,000 to upwards of $35,000. By comparison, a standard bathtub replacement or tub to shower conversion can cost as little as $11,000.

Fortunately, financing solutions can help many homeowners to maximize their budgets and afford the upgrades they need to age in place. With the help of our financing partners, ZINTEX customers pay off their bathroom remodels in installments of as little as $199 a month.

Talk to an Experienced Shower and Tub Remodeler About Your Aging in Place Options

Chances are high that you’ve heard at least one or two walk in tub complaints before. Fortunately, quality products, experienced labor, and a lifetime warranty can keep a lot of these complaints at bay.

At ZENTEX Remodeling Group, we know that cost is almost always the number one concern any homeowner has when remodeling a feature of their home. Take a look at our guide to walk in tub costs to understand why these tubs are often more expensive than a standard tub or walk in shower.

FAQs About Walk-In Tubs

How much space does a walk in tub take up?

Walk in tubs are certainly taller than your standard step in tub, usually maxing out at around 50 inches in height. However, they are often relatively comparable to a standard tub when it comes to width and depth, which are the dimensions that will impact how much of your bathroom’s footprint you’ll need to devote to a walk in tub. They are usually 52-60” in length and 30-32” in width.

Why are walk in tubs considered safer than standard tubs?

Walk in tubs are considered accessible tubs for seniors because they eliminate the need to raise your feet and step over the high ledge of a standard tub. Instead, users swing open the side door, step into the non-slip tub, take a seat, and shut the door. The ledge on a walk-in tub is usually about 1-3”, compared to the 15-18” ledge of a standard soaking tub.

Can I get a walk in tub and shower combo?

Does replacing a tub and shower combo with a walk in tub mean you have to forgo your showerhead? Not at all. Many seniors choose to either combine their walk in tub with a standard shower head or a handheld shower wand. Both make it easy to perform tasks like washing your hair and upper body.

Molly Ryan

Molly Ryan is a professional writer with over 6 years of experience creating content for the home improvement industry. After receiving her MA in Literary and Cultural Studies from Carnegie Mellon University in 2019, Molly launched a freelance career specializing in real estate, home remodeling, and home financing. She hung up her freelance hat to join the ZINTEX team in early 2025, where she has developed an expertise for acrylic showers, bathroom accessibility, and home improvement ROI.